Extended Christmas returns period
For purchases made from 15th November 2023, we will be extending our returns period. You must inform us by email to firstname.lastname@example.org by 5th January 2023 for a Returns Authorisation Number. Goods must then be returned within 7 days by 12th January for a full refund or exchange, excluding any postage charges or discounts. Your purchase must be unworn and received in perfect condition in the original packaging. We strongly recommend that you return your purchase fully insured through the Royal Mail Special Delivery service or international equivalent as we cannot accept any responsibility for any returned items that are lost or stolen.
Upon receipt of the goods in accordance with the above, we will issue a full refund of the amount paid, or an exchange credit as required. The original cost of postage for sending the item to you will be deducted from your refund.
If an item arrives damaged, please inform us by email to the above address within 3 days of receipt for a replacement or full refund.